When there are no agents available online, REVE Chat switches to offline mode. During this time if one of your website visitor clicks on the chat button for initiating a live chat, will get an offline pre-chat form where he/she needs to enter details like name, email address and the message. Once one of your agent logs in to the dashboard and comes online he will get the message and can reply to the message directly from his dashboard.
Yes, REVE Chat window is fully customizable to suit the look & feel of your website. Some of the things which you can change in the chat window include:
- The theme colour
- Preferred language of communication
- Adding the links of your Facebook and Twitter company pages
- Enabling/disabling some of the advanced features
Yes, you can. With proactive chat, you can send chat request to individual visitor of your website.
To send chat request to the website visitors please follow the below mentioned steps:
- Login to your dashboard and go to the ‘Chat Window’ panel.
- Click on the ‘Online visitors’ option, here you can see how many people are present in your website at that time.
- Click on the ‘Invite’ option and send chat request.